FAQs
ADDITIONAL INFO
How can I place an order?
You can place an order through our website by selecting the products you wish to purchase and following the checkout process. For assistance, feel free to contact our customer support team.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website or the carrier's site.
How can I contact customer support?
Just click on the "Chat Now" button below to get started!
Don't want to use our chat? You can reach our customer support team via email at support@nirvalux.com. Our support team is available Monday to Friday from 9:00 AM to 5:00 PM.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated during checkout based on your location. Please note that international orders may be subject to customs fees, which are the responsibility of the recipient.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
COFFEE
Can i Order Whole Beans or Ground Beans ?
When ordering the coffee beans, you can choose to have the beans come to you whole, or pre-ground. Whenever beans are ground, they start to deteriorate faster. For the best cup of coffee, we suggest ordering whole beans and grinding them yourselves with a "coffee Grinder."
How do you source your coffee beans?
We are committed to finding responsibly, sustainably, and ethically sourced beans. We carefully select our growers, prioritizing family-owned farms and cooperatives over corporate-owned operations. We take the time to learn about the growers' stories and ensure that our coffee aligns with our values. Only specialty-grade coffee meets our standards.
Do the origins of your coffee blends change?
Yes, the origins of our coffee blends may change from time to time as the availability of beans fluctuates. However, our primary goal is to maintain a consistent taste profile, ensuring that the quality and flavor of our coffee remain exceptional over time.
Help! I Have More Questions!
No problem! Click the button Chat Now!
Don't want to use our chat? Please email our team at support@nirvalux.com